Smooth Customer Onboarding
Hassle-Free Transitions
Tailored to Your Needs
In-Depth Training
Ongoing Support and Training
Customer Support at ABA Cloud
Dedicated Account Managers
Each company account is assigned a dedicated account manager who understands your unique needs and ensures you receive personalized support. Your account manager is your go-to person, ready to assist you with any inquiries or challenges you may face.
Prompt and Efficient Ticketing System
Our robust ticketing system ensures that every new ticket and message receives a prompt response. We understand the urgency of your needs and are committed to addressing your concerns as quickly as possible. Whether it’s a minor query or a complex issue, we are here to help. All tickets are answered by a human (not a chat bot system) within hours of submitting a ticket.
Comprehensive Support Channels
We don’t just rely on written communication; we provide multiple channels for you to reach us, including email, virtual meetings, and chat. Our team is always ready to walk you through any problems you encounter with our system. By providing detailed guidance and real-time solutions, we aim to resolve your issues effectively and efficiently.
Support Availability
Comprehensive Coverage
Emergency Support
At ABA Cloud, our goal is to provide unparalleled support to keep your practice functioning seamlessly. Trust us to be your reliable partner, ready to assist you at any moment, every day of the year.
Knowledge Base
Step-by-Step User Guides
- Introduction to ABA Cloud: Learn the basics and get acquainted with the main features of our system.
- Account Setup: Step-by-step instructions on how to set up your account and customize your settings.
- User Management: Detailed guides on adding, editing, and managing user accounts within your organization.
- Scheduling Appointments: How to schedule, reschedule, and cancel appointments effortlessly.
- Client Management: Manage client profiles, track progress, and access historical data with ease.
- Billing and Invoicing: Streamline your billing processes with our comprehensive billing and invoicing guides.
- So much more!
- Data Collection and Reporting: Step-by-step guides on collecting data, generating reports, and analyzing outcomes.
- Integrations: How to integrate ABA Cloud with other tools and systems you use.
Detailed Task Analyses
- Creating Treatment Plans: Break down the steps involved in creating, editing, and managing treatment plans.
- Progress Monitoring: Detailed analysis on how to monitor client progress and make data-driven decisions.
- Customizing Templates: Step-by-step tasks for creating and customizing templates to fit your specific needs.
- And much, much more!
Troubleshooting Common Issues
- Login Problems: Solutions for common login issues and account access problems.
- Data Migration: Detailed task analyses for transferring data from other systems to ABA Cloud without losing information.
- System Optimization: Tips and tricks for optimizing system performance and ensuring smooth operation.
Video Tutorials
- Introduction to ABA Cloud: A video walkthrough of the main features and functions of our system.
- Navigating the Dashboard: Visual guide to help you navigate the dashboard and access key features quickly.
- Client Management Overview: Learn how to manage client profiles and track progress through a video tutorial.
- Scheduling and Calendar Management: Video tutorials on how to effectively manage your schedule and appointments.
- Billing and Financial Reports: Comprehensive guides to help you understand and manage your billing processes.
- Data Collection Techniques: Visual guides on how to collect and analyze data within ABA Cloud.
- Schedule a live training with your account manager to get in-depth knowledge and interact with our support team.
- During this time you can ask questions and get real-time answers specific to your organization.
Comprehensive Support Resources
- Knowledge Articles: Access a wide range of articles covering various topics related to ABA Cloud.
- Submit Feedback: Provide feedback and suggestions to help us improve our system and services.
Service Level Agreement (SLA)
Guaranteed Response Times
- Initial Response: We are committed to providing a quick response to customers by a real person (not a bot). Our dedicated team not only responds quickly, but they are also efficient at gathering all details required to get your issue resolved fast!
- Issue Resolution: When issues are reported we use a hierarchy system to prioritize the fixes so rest assured that any high priority issue will be fixed in a timely manner.
Expert Support from BCBAs
When you choose ABA Cloud, you will always have the advantage of interacting with Board Certified Behavior Analysts (BCBAs) at every point during the customer onboarding and support process. Our team of BCBAs understands the intricacies of ABA practice management and is equipped to provide specialized support tailored to your needs.
Comprehensive Support Coverage
- Availability: Our ticketing system is available around the clock, 24/7, 365 days a year so you can report issues or ask questions the moment they happen regardless of when that is. Our support team is there when you need us.
- Multiple Channels: Our team provides multiple contact methods for you based on the amount of support you need.
Dedicated Account Management
Each customer is assigned a dedicated account manager who is also a BCBA, ensuring that you receive personalized and knowledgeable support. Your account manager will guide you through the onboarding process, help with system customization, and be your point of contact for any ongoing support needs.
Commitment to Excellence
Our SLA is a testament to our commitment to providing you with the highest level of service. We aim to be your reliable partner, ensuring your experience with ABA Cloud is exceptional from start to finish. If you have any questions about our SLA or need assistance, please do not hesitate to reach out to our support team.
Frequently Asked Questions
What type of customer support does ABA Cloud offer?
We offer comprehensive customer support through a robust ticketing system and you have access to a dedicated account managers.
Who will be assisting me during the onboarding and support process?
You will be assisted by Board Certified Behavior Analysts (BCBAs) at every point during the customer onboarding and support process. Each company account is assigned a dedicated account manager who is also a BCBA.
How quickly can I expect a response to my support ticket?
You will receive a response typically within an hour. Our support team is dedicated to providing your staff help!
What kind of training does ABA Cloud provide?
We offer extensive online training sessions, and in some cases, we travel to customer sites for in-person training. We also provide ongoing training for new employees and continuous support for administrative and clinical leaders.
How does ABA Cloud handle data migration from other systems?
We work closely with new customers to transfer all their clinical and administrative data from their previous system to ABA Cloud without losing any information. Our process ensures that data is organized within our architecture and ready for immediate use.
Can I get customized settings for my organization in ABA Cloud?
Yes, we tailor our system settings to meet the specific needs of your organization. We work with you to ensure that the settings are exactly how your employees need them to be, maximizing efficiency and productivity.
What resources are available in the ABA Cloud Knowledge Base?
Our Knowledge Base includes step-by-step user guides and detailed task analyses. These resources cover everything from basic system navigation to advanced features and troubleshooting common issues.
How does ABA Cloud ensure system reliability and performance?
We maintain a real-time system status page where users can check for any current outages or issues. Our support team is available around the clock to address any problems and ensure smooth operation.
Is there ongoing support after the initial training?
Yes, we provide ongoing support and training for staff when requested and continuously support administrative and clinical leaders in your organization to ensure they are properly trained.
How can I provide feedback or suggestions to improve ABA Cloud?
We welcome your feedback and suggestions. You can submit feedback through our support system, and we value user testimonials to help us continually improve our services and features.